Billing FAQ
What will my membership rate be when you re-open?
Your membership rate will be set at the same price that you had pre-shutdown.
How will my credit for March be applied?
We will not charge you for the first fifteen days that we are open. If we open at the start of a month, we will only bill you for half a month of dues.
I am not comfortable returning to the club yet, can I put my membership on hold?
Yes, we will offer a complimentary hold for two additional months. Just let us know when you want to come back and we will re-activate your membership. Please let us know if you want to take up this option. Your dues credit will be applied when you return.
The purpose of my family membership is to utilize childcare for my child(ren). With Kidtown not open initially, can I downgrade my membership?
Yes, you can downgrade. Once Kidtown re-opens you can just let us know when you want to upgrade again to make use of the kid’s facilities.
I am cancelling my membership and want my dues credit for March refunded.
I’m sorry but we are not refunding dues credits. The club is open for you to use for two weeks which would have been the case prior to shut down as well.
I have credits for programming or season court time that was pre-paid and not completed due to the club closure. How do I receive my credit?
You will receive a credit for all services that you paid for in advance that were not completed. Your credit will be applied to your Midtown House Account, automatically. This credit will then be applied to any purchase you make in the Club or will be applied to your monthly dues billing.Â
I am cancelling my membership and I have a credit for programming or season court time that was pre-paid and not completed due to the club closure. Can I receive a refund?
Yes, we will process a refund once we re-open and are operating with a full business office team.