Kidtown Reopening Information & Procedures

To ensure the safety of your children, we are implementing several new health and safety targeted procedures, including the wearing of face coverings by children and Kidtown associates at all times, appointment-only check ins and ratio limits, social distancing, and enhanced cleaning protocols — such as routine hard surface sanitization using AOS solution and airPHX air circulation sanitizing system.

Please take a moment to carefully read through and familiarize yourself with new procedures outlined below.

IMPORTANT THINGS TO KNOW BEFORE ARRIVAL

• Upon reopening, we will have modified hours of operation for Kidtown.
• Monday thru Friday - Open 8:00 am to 12:00 pm, and 4:00 pm to 8:00 pm
• Saturday – Sunday - Open 8:30 am to 1:30 pm
•  Since there is limited space, Kidtown will only be available to members with child(ren) on their account who are between 2 years and 8 years of age and fully potty trained.
• Reservations are required as we can no longer accept drop-ins.
• One reservation per family member per day.
• Reservations can be made by calling the front desk at (514) 737-0000.
• You can reserve time up to 1.5 hours, on the hour or half hour.
• Reservations must be cancelled 24 hours in advance to avoid a no-show fee of $15.
• No outside food, drink, or toys will be permitted in Kidtown, with the exception of a water cup (must have a lid and be labeled with child’s name).
• Parents will not be allowed behind the check-in desk.
•  You may be turned away if you or your child(ren) have been exposed to the virus, show any of the major symptoms associated with COVID-19 (fever, bad cough, difficulty breathing, respiratory problems)
• Members who are turned away due to the above instances will not be able to return until they are symptom-free for 72 hours without the aid of medication.
• If a child becomes ill while at Kidtown, the child will be removed from the group. The parent will be contacted to pick up their child.
• Members who refuse to participate in any part of the screening process will be turned away.

UPON ARRIVAL

• Parent and child(ren) will have to submit to a temperature screening at reception desk before entering Kidtown.
• Limit one parent or guardian per family in Kidtown.
• Once in Kidtown, if someone is checking in ahead of you, please keep 6 feet distance.
• We will conduct a quick screening process before allowing children to enter through the gate.
• The associate will ask a few questions to assess any health risk.
• Give the associate any additional instructions they need for your child(ren).
• Parent will be asked to provide a mobile phone number in the event contacting the parent is necessary.
• Access will be denied for refusal to participate in any part of the screening process.

AT PICK UP

• The parent/guardian that dropped off must be the same person that picks up.
• In order to ensure proper social distancing and capacity restrictions, you will be required to return at the original reserved pick up time (even if you are running late for drop off).
• Parents who are not timely will have their Kidtown privileges suspended.